Care Instructions

Care of hand washed alpaca knits:

• Wash gently in cold water with mild soap (do not exceed 85º F / 29º C).
• Never use bleach.
• Squeeze the garment to remove excess water (do not wring).
• Handle gently to avoid creases and distortion.
• Dry flat, horizontally.
• If necessary, reshape during the drying period.
• If necessary, touch up with the iron at the lowest temperature.

Care of machine washed alpaca knits:

• Wash in cold water on gentle cycle, with mild soap (do not exceed 85º F / 29º C).
• Never use bleach.
• Dry flat horizontally.
• If necessary, touch up with the iron at the lowest temperature.

Care of alpaca fur products:

• Alpaca fur cannot be machine washed. It must be cleaned by a professional fur cleaner.
• To clean stains, use a damp sponge and mild soap. Make sure to not wet the leather of your fur. Using too much water could reach the skin and damage it.

Shipping

We would like to inform our customers about the shipping procedure for orders received through our online store, Domaine des Nobles Alpagas Inc. As a general rule, and depending on the time of year, orders are shipped within two business days. We make every effort to avoid any delays in order processing.

Orders are shipped via Purolator, with a tracking number emailed to track the delivery of your package to your home. Please note that a signature is required upon receipt of the package.

Return of Goods

We are delighted that you have chosen to place an order on our website. Your satisfaction is our top priority and we hope you will be completely satisfied with your purchase. At Domaine des Nobles Alpagas Inc., we constantly strive to offer the best quality products at affordable prices.

If, however, the item you received does not meet your expectations, please contact us immediately at 450-242-4255. We will be happy to help you solve the problem and provide you with a solution that suits your needs.

We also invite you to save the original shipping packaging in case you need to reuse it for a return. Purolator will pick up your package at no cost to us.

Once again, we thank you for your trust and support toward Le Domaine des Nobles Alpagas Inc. Do not hesitate to contact us with any additional questions or concerns.