Care Instructions

Care of hand washed alpaca knits:

• Wash gently in cold water with mild soap (do not exceed 85º F / 29º C).
• Never use bleach.
• Squeeze the garment to remove excess water (do not wring).
• Handle gently to avoid creases and distortion.
• Dry flat, horizontally.
• If necessary, reshape during the drying period.
• If necessary, touch up with the iron at the lowest temperature.

Care of machine washed alpaca knits:

• Wash in cold water on gentle cycle, with mild soap (do not exceed 85º F / 29º C).
• Never use bleach.
• Dry flat horizontally.
• If necessary, touch up with the iron at the lowest temperature.

Care of alpaca fur products:

• Alpaca fur cannot be machine washed. It must be cleaned by a professional fur cleaner.
• To clean stains, use a damp sponge and mild soap. Make sure to not wet the leather of your fur. Using too much water could reach the skin and damage it.

Shipping

We would like to inform our customers about the shipping procedure for orders received through our online store, Domaine des Nobles Alpagas Inc. As a general rule, and depending on the time of year, orders are shipped within two business days. We make every effort to avoid any delays in order processing.

Orders are shipped via Purolator, with a tracking number emailed to track the delivery of your package to your home. Please note that a signature is required upon receipt of the package.